Communication regarding AI systems

Description

Effective communication channels for AI-related information, concerns, and incidents across organizational levels.

Implementation Guidance

Communication Channels

Establish dedicated channels for AI-related communication: AI governance intranet portal, incident reporting mechanism (anonymous option), stakeholder update distribution lists, and cross-functional AI community of practice.

Reporting Structure

Define what AI information flows to whom: operational metrics to system owners, risk indicators to governance teams, incident reports to executives, and regulatory updates to compliance. Specify reporting frequency and escalation triggers.

Feedback Loops

Create mechanisms for bottom-up communication: technical teams can raise concerns about AI system behavior, users can report unexpected outputs, and ethics concerns can be escalated without fear of retaliation.

Evidence Requirements

• Communication channel documentation and access records
• AI reporting templates and distribution records
• Feedback mechanism usage logs
• Escalation records and resolution tracking